TERMS OF SERVICE

Last updated: 28 October 2026

1. General Provisions

1.1. These Terms govern the use of RazeCase at razecase.fun (the "site", "we"): an online service for Counter-Strike 2 virtual items (skins) with a shop, cases, upgrades and mini-games. By signing in or using the site you accept these Terms, the Public Offer, the Privacy Policy and the Cookie Policy.

1.2. RazeCase is not affiliated with, endorsed or sponsored by Valve Corporation. Counter-Strike 2, Steam and the names and images of in-game items belong to Valve Corporation.

1.3. The site works internationally. Some features (for example cases, upgrades and mini-games) may be unavailable in certain countries or at certain times. You are responsible for making sure that using the site is allowed by the laws of your country.

1.4. We may change the site, its features, prices and these Terms. Changes take effect when they are published on this page.

2. Account and Age

2.1. You sign in with your Steam account through the official Steam page (OpenID). We never receive your Steam password or Steam Guard codes. You are responsible for everything done through your account.

2.2. By using the site you confirm that you have reached the age of majority in your country.

2.3. You can delete your account in Settings at any time. Deletion is final: the balance and the items left on the account are lost. It is not possible while a skins top-up is still in the Steam trade hold or a Sniper run is in progress. To prevent abuse, a minimal record linked to your Steam ID (restrictions, use of promo codes and gift cases, the referral link) is kept and applies again if you sign in later.

3. RazeCoins (RC)

3.1. Settlements on the site are made in RazeCoins (RC), the internal balance of the site. The balance is kept in US dollars; in Settings you choose what 1 RC equals on screen: 1 US dollar, 1 ruble or 1 euro at the current exchange rate.

3.2. RC are bought with the top-up methods available on the site. The fee and the exact amount to pay are shown before payment.

3.3. RC cannot be exchanged back for money, withdrawn or transferred outside the site; they are used only to buy items and use the features of the site. Top-ups are final. If a payment is refunded or reversed, the RC credited for it are deducted from the balance.

4. Items, Cases and Games

4.1. Items bought in the shop or received from cases and games go to your inventory on the site. You can keep them, sell them for RC at the price shown, use them in upgrades and games, exchange them with other players on the site or withdraw them to Steam.

4.2. A case gives one random item from the list published on its page; the chance of every item is shown there. Upgrades and games show the chance before you start; the Magic upgrade always gives one item from the ladder it shows.

4.3. Every result is decided on the server by the provably fair system with your seed pair and can be checked on the Provably Fair page. Results are final.

4.4. Animations, including interactive ones (for example picking a card or opening safes), only show a result that has already been decided and do not change it.

4.5. Item prices follow the Steam market and may change. A case may be paused temporarily.

5. Withdrawal to Steam

5.1. To withdraw an item you need a valid Steam trade link in Settings and a Steam account that can accept trade offers (Steam Guard enabled, no trade restrictions). Up to 10 items can be withdrawn per day.

5.2. The item is sent as a regular Steam trade offer, from our account or from a supplier's account on our behalf. Withdrawal is usually instant; if the item is unavailable or its price changes sharply, it may take up to 12 hours. In very rare cases (a very expensive item or a problem on our side) a withdrawal may take up to 8 days: the administration then completes it manually, outside the automatic withdrawal system, and our obligations remain in force.

5.3. If you decline the trade offer, if it expires, or if it cannot be sent because your trade link is invalid or your account cannot trade, the item is returned to your inventory.

5.4. If a withdrawal handled by the administration cannot be completed, the item is returned to your inventory or compensated in RC: in full if the problem is on our side, 60% of the item's value if the trade link was invalid or your account could not accept the trade, and nothing if the rules were violated.

5.5. If you return a received item through Steam's trade protection, the withdrawal is considered failed and the item is not returned to your inventory.

6. Top-ups with Skins

6.1. Skins are accepted through a payment provider at the price shown before the trade. If your earlier top-ups total less than the amount shown in the top-up form, a skins top-up is credited only after the Steam trade hold ends.

6.2. While a skins top-up is in the Steam trade hold, you cannot give items in trades on the site or delete the account.

6.3. If a credited skins top-up is reversed in Steam, top-ups with skins are blocked for the account, its balance is reset to zero and the items in its inventory are taken.

7. Trades Between Players

7.1. Players can exchange items on the site; a trade takes place only when both sides accept it. We do not take part in agreements made outside the site and are not responsible for them.

8. Promo Codes and the Referral Program

8.1. Promo codes and gift cases have their own conditions, shown when they are used; a welcome gift is given once per Steam account.

8.2. Referral rewards are calculated as described on the Referrals page. Rewards for invited accounts of the same person or the same device, or obtained in any other abusive way, are voided.

9. Prohibited Conduct and Restrictions

9.1. It is prohibited to use several accounts to abuse promo codes, gifts or the referral program, to use bots or automation, to exploit errors of the site, to reverse payments or trades, and to commit fraud.

9.2. In case of a violation we may restrict top-ups, withdrawals, trades or the whole account, void rewards and take back RC and items obtained through the violation.

10. Liability and Support

10.1. The site is provided "as is". We are not responsible for the operation of Steam and other Valve Corporation services, for Steam trade restrictions or for the services of payment providers.

10.2. You are fully responsible for your purchases and actions on the site.

10.3. Questions and disputes are resolved through support: the chat on the site or the contacts on the Contacts page.